Neo8 Privacy Policy – Your data, our responsibility

Neo8 (neo8.click) is one of Bangladesh's most widely used online betting platforms. We understand how sensitive your personal information is, which is why this Privacy Policy clearly sets out what data neo8 holds about you, why we hold it, and how it is kept secure.

This policy applies to neo8's website, mobile app, and all digital platforms. Our goal is for every member to use neo8 with confidence — free from any concern about data security.

We comply with the international General Data Protection Regulation (GDPR) and applicable local laws. Users are always notified in advance of any changes.

Neo8 only collects information that is strictly necessary. No unnecessary data is ever requested.

• Full payment card numbers are never stored on Neo8's servers.
• Biometric data (fingerprints, Face ID) is never collected.
• Only the information necessary to provide our services is retained.

Neo8 uses the information it collects solely for the purposes listed below. It is never used for anything else.

• Account Management: Keeping your profile accurate, your login secure, and our services running smoothly.
• Payment Processing: Ensuring deposits and withdrawals are processed correctly.
• Fraud Prevention: Detecting suspicious activity and ensuring cybersecurity.
• Service Improvement: Understanding which features are most used to make the site better.
• Customer Support: Providing prompt resolutions whenever you run into an issue.
• Legal Obligations: Fulfilling mandatory reporting obligations to regulatory authorities.
• Personalized Offers: Showing relevant promotions based on your betting preferences (you can opt out at any time).

Neo8 does not sell your personal information to advertisers or marketing agencies. However, limited data may be shared in certain specific circumstances.

• Payment Providers: Payment gateways such as bKash and Nagad receive only the minimum information necessary to process transactions.
• Technology Partners: Contracted technology partners may access limited data strictly for security and service improvement purposes.
• Legal Obligations: Information may be disclosed when required by a court order or regulatory authority.
• Fraud Investigation: Cooperating with security agencies on fraud investigations.

Neo8 uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

• You can delete or block cookies at any time through your browser settings.
• Disabling non-essential cookies may cause certain features of the site to stop working.
• Neo8 does not use any third-party tracking cookies.

Neo8 employs both technical and procedural measures to keep your data secure.

• SSL/TLS Encryption: All communication between your device and our servers is encrypted.
• Firewall: An advanced firewall system blocks all unauthorized access attempts.
• Regular Audits: Security audits and penetration testing conducted every three months.
• Staff Training: All neo8 staff are trained in data protection.
• Data Minimisation: Only essential data is retained — everything else is deleted.
• Incident Response: In the event of a data breach, all affected users will be notified within 72 hours.

As a neo8 user, you have full rights over your own personal data. Your rights are detailed below.

To exercise any of these rights support@neo8.click– Email us. Neo8 will respond within 30 days.

Account registration on Neo8 is strictly prohibited for anyone under 18. We take the protection of minors' privacy very seriously.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be suspended immediately.
• Neo8 does not knowingly collect or store any data belonging to minors.
• If you suspect a minor has registered an account by mistake, please notify us immediately.

Neo8 may update this Privacy Policy from time to time. Changes may occur due to service improvements, new legal requirements, or technological developments.

• Users will be given 7 days' notice via email or on-site notification before any significant changes take effect.
• The "Last Updated" date is always displayed at the top of this page.
• Continued use of neo8 after any changes constitutes acceptance of the updated policy.
• To access previous versions, please contact our Customer Care team.

For any privacy-related questions, requests, or complaints, please reach out to neo8's Data Protection team.

• Email: support@neo8.click
• Live Chat: 24/7 support available in Bangla
• Response Time: General queries – 24 hours; Complex matters – 30 days

If you believe neo8 has failed to protect your data, please contact us first. If the matter remains unresolved, you have the right to file a complaint with the relevant regulatory authority.